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  • Replies: 5

Unable to cancel WAR subscription... Help please :)

Caomhnoir de na Aracos
Stoat
Caomhnoir de na Aracos
  • GW2: Stoat.9671
Posted On: 08/20/2011 at 02:42 PM

Ok... I know its not supposed to be easy to unsubscribe... BUT !!!
I've been trying to cancel my WAR account for 30 minutes now, and can't find where they have hidden the "unsubscribe" button :P

All I've found so far is this:
"Billing information can be updated by selecting the UPDATE RENEWAL or SUBSCRIBE buttons located under each game account."
All you can do there is activate and re-activate...

Help please?


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Response:

Curadh de na Capall Donn
Frostbyte
Curadh de na Capall Donn
Replied On: 08/20/2011 at 04:54 PM PDT

I'm having the same problem trying to unsub for RIFT... (Can't remember the dang secret question : /) Well It's been a long time since I unsubbed for WAR, but as long as they didn't change it, it should be in account management, subscriptions, and then I think there should be an option to unsubscribe. PS: Wow, did I reply the same minute you posted?

» Edited on: 2011-08-20 16:55:43

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Ridire de na Faolchu Corcra
Fleshharrower
Ridire de na Faolchu Corcra
Replied On: 08/20/2011 at 07:42 PM PDT

The trick that I have always found to be a guaranteed way to unsubscribe to anything is to call your credit card/debit card company and tell them to stop paying a recurring bill. If you use Paypal, you can do the same thing by going into your account and then from there you can cancel a recurring payment. It may seem like a weird way to do things but many subscription services made it hard,very arcane, or require you to call them to unsubscribe. The services that make you call them upset me to no end since I didn't have to call them to start the service and the reason they want you to call is so they can send you to their retention team that will try to convince you to stay. So, I never feel bad about going the route of denying them a payment through my credit card company.

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Ridire de na Ulchabhan Donn
Minganodin
Ridire de na Ulchabhan Donn
Replied On: 08/20/2011 at 08:01 PM PDT
  • Steam
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Rift was difficult to unsub from...thought I had it but then got another surprise payment. War had an Cancle sub button near the bottom I think, where it has your account features...

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Caomhnoir de na Aracos
Stoat
Caomhnoir de na Aracos
  • GW2: Stoat.9671
Replied On: 08/21/2011 at 09:32 AM PDT

All of the instructions say "click the red unsubscribe button"... I SUSPECT that when Origin took over the EA accounts about a couple weeks ago they removed the button, but did not modify the instructions... :P Anyway - I ended up calling their customer support (650)628-1001 and was successfully able to cancel both of our accounts (mine and Tenebrae's). The call was to a California area code, so I'll just have to see what 50 minutes on hold will cost when the phone bill comes in... [crosses fingers that when the time comes to cancel Rift, it will go smoother] See ya in game :)

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Ban Finsceal de na Iolair
Morigana
Ban Finsceal de na Iolair
  • GW2: imagetaker.6807
  • ESO: @Morigana99
Replied On: 08/22/2011 at 05:05 PM PDT

You might try just removing your "billing information". Without something to charge the account to, it is a tad difficult to renew it. Unfortuantely for me - I have cancelled my Rift account (but it was on a 6 month renewal) - it is unfortunate since I really love this family and the way Ben takes care of it. But since they will only be in GW2 in the future as well as Rift, I won't see much of anyone as I plan on trying SWTOR (but I am going with the Republic, Jedi consular - after much internal debate. I am also waiting on The Secret World which is set to release in April, 2012 with beta coming to the masses sometime soon (it has been in a professional beta test for a few months). I've spent over 4 years on their forums - and it will be 5 years at release - I am way over vested in this game not to play it. So, not sure if GW2 is in my future.

» Edited on: 2011-08-22 17:07:21

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